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FAQs

Here to Help

As a caregiver, asking the right questions to ensure your child is receiving the best care is very important. Below you will find a compilation of the most common questions I’m asked so that you can know what to expect for your child's counseling.

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How long will therapy take?

The amount of time in therapy needed varies greatly depending on the needs of the client and family. Some children and adolescents reach their goals in as little as a few months, while others may receive treatment for longer. We will discuss your child's unique timeline during our second session, where we will discuss their treatment plan. 

How often does my child need to come in? 

At first, it is ideal to schedule weekly sessions so that your child and I can build a trusting and close relationship with one another. Once they begin to have success in treatment, sessions may be decreased in frequency to every other week or once a month.

Do you offer telehealth?

Consistent telehealth appointments are available for adolescents 12 years or older. However, telehealth is inappropriate when a teen is experiencing thoughts of hurting themselves or others. Should these issues come up, your child will need to be switched to in-person services. 

Children younger than 12 years of age thrive in therapy when they are able to be hands-on with the toys, games, and books available in the playroom. Telehealth for these children is not ideal but can be accommodated depending on the circumstances. 

What if parents are separated or divorced?
 

According to the state of Colorado, only one parent is required to provide consent for treatment for his or her child. However, OSCCC feels it is important to receive consent for treatment from both parents when parents are either separated or divorced. In the case that each parent still maintains his or her parental rights and the child is under the age of 12, OSCCC policy requires that both parents consent to treatment. Additionally, OSCCC requires that parents provide the counselor with a copy of the most current custody agreement. However, if one parent’s rights have been terminated or if one parent is granted full decision power for his or her child’s mental health, only the custodial parent will need to consent for treatment at OSCCC. 

Occasionally, separated parents will disagree regarding the granting of consent for their child’s treatment. We believe that these situations hinder the treatment process. In other words, the child may no longer feel comfortable attending treatment if one parent does not support the treatment plan. Thus, in this situation, treatment at OSCCC will stop until both parents agree to continue with treat

Children over the age of 12 may consent to their own mental health treatment in the state of Colorado. Therefore, the child's consent is the only one needed for treatment to commence regardless of parent marital status or consent.

How long are sessions? 

Each session is scheduled for 54 minutes. Occasionally, sessions may run slightly shorter or longer.

Do you prescribe medication?

I am unable to prescribe medication as I do not have medical training. However, many mental health challenges are treated well with a combination of medications and therapy. If you would like to discuss adding medication to your child's treatment plan, please ask and I can provide you with a referral to a Psychiatrist. 

Do you accept Insurance?

As of April 2024, I am able to accept Cigna/Evernorth, Optum, Tricare, and Colorado Access. 

What if you don't accept my insurance?

If I am not yet in network with your insurance company, I am still able to work with your child. At the time of session, you would pay for the cost of my services at the Private Pay rate. I will then provide you with a Superbill (a receipt for my services) which you would submit to your insurance company. You would then coordinate with your insurance to receive reimbursement. Please let me know if you would like a Superbill to submit to your insurance company. 

Please be aware that clients receiving Medicaid are not able to pay privately for services. 

What if I can't make my appointment?

Appointments can be canceled or rescheduled with more than 24 hours notice with no penalty.

 

New clients who miss their intake appointment will not be rescheduled.

Appointments canceled less than 24 hours but before the start time of the session will be charged a $50 late cancellation fee.

 

If you do not arrive for your appointment by the 15-minute mark or cancel after the start time of the session, a $100 no-show fee will be charged to the card on file.

 

Please note that you are able to change an appointment to a telehealth appointment at any time with no penalty, assuming telehealth requirements are met.

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Contact Us

To book your intake appointment with OSCCC contact us using the form below!

Playing in Sand

2790 North Academy Blvd., Suite 347,

Colorado Springs, CO 80917

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Opening Hours

Monday - Wednesday

Temporarily Closed

Thursday & Friday

11 am - 6 pm

Saturday & Sunday

Closed

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“Play is the highest expression of human development in childhood, for it alone is the free expression of what is in a child’s soul.”

Friedrich Froebel

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